Terms & Conditions – 399bed Platform Rules and Player Agreement

2.1 Age Requirement

You must be at least 21 years of age to register for and use 399bed. This is a hard minimum age and is non-negotiable. 399bed applies strict Know Your Customer (KYC) verification procedures to confirm player age. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be frozen, and all winnings will be forfeited. Parents and guardians are responsible for preventing underage access to 399bed on shared devices.

2.2 One Account Per Person

Each individual player is permitted to hold exactly one 399bed account. The creation of duplicate accounts — whether under the same name, mobile number, device, payment method, or household — is strictly prohibited. Accounts found to be duplicates will be suspended. Any bonuses, free bets, or winnings accumulated through duplicate accounts will be voided and forfeited without exception.

2.3 Accurate Registration Information

You must provide accurate, truthful, and complete information when registering your 399bed account, including your full legal name, date of birth, and Bangladeshi mobile number. You are obligated to keep this information current and accurate at all times. 399bed reserves the right to request supporting documentation at any time to verify the accuracy of your registration details.

2.4 Geographic Eligibility

399bed is an online entertainment platform operated for players in Bangladesh. It is your sole responsibility to ensure that your use of 399bed complies with all applicable laws and regulations in your jurisdiction. 399bed makes no representation as to the legality of its services in any specific jurisdiction outside Bangladesh.

3.1 Deposit Terms

• Minimum single deposit: ৳200.
• Deposits are credited to your 399bed account balance in real time upon confirmation from the payment provider (typically under 30 seconds for bKash and Nagad).
• 399bed does not charge a deposit fee. However, your payment provider may apply their own transaction charges.
• Deposits made in error cannot be reversed once credited to a 399bed account. Contact support immediately if you believe an error has occurred.
• 399bed reserves the right to impose temporary deposit limits on accounts flagged for unusual activity.

3.2 Withdrawal Terms

• Minimum single withdrawal: ৳500.
• Withdrawals are processed to the same payment method used for the original deposit wherever technically possible.
• KYC-verified accounts: withdrawals to bKash and Nagad are typically processed within 15 to 30 minutes during operational hours (06:00–24:00 BST).
• Withdrawals submitted outside operational hours will be queued and processed at the start of the next operational period.
• 399bed reserves the right to perform enhanced due diligence checks on withdrawals above ৳50,000, which may extend processing time by up to 48 hours.
• Any attempt to withdraw funds that were deposited but not genuinely wagered (i.e., money-laundering behaviour) will result in immediate account suspension and reporting to the relevant authorities.

3.3 Payment Method Integrity

All deposits and withdrawals must be made through a payment method registered in your own name and associated with your verified 399bed account. The use of third-party payment accounts — including accounts belonging to friends, family members, or business associates — is strictly prohibited and will result in permanent account closure without refund of any pending balance.

4.1 Welcome Bonus

New players are eligible for a 100% deposit match welcome bonus of up to ৳20,000 on their first qualifying deposit. The welcome bonus is subject to a wagering requirement of 20x the combined deposit and bonus amount before any withdrawal of bonus-derived winnings is permitted. The welcome bonus must be claimed within 30 days of account registration.

4.2 General Bonus Conditions

• Only one bonus may be active on a player account at any given time.
• Bonus funds are distinct from real-money funds. Real-money funds are used first during wagering activity.
• Bets placed with bonus funds on certain restricted game categories (as notified in individual promotion terms) do not count towards wagering requirements.
• 399bed reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice.
• Bonuses are non-transferable and have no cash value until wagering requirements are fully met.
• Any evidence of bonus abuse — including but not limited to low-risk hedging strategies, arbitrage, or systematic exploitation of bonus structures — will result in all associated bonuses and winnings being voided.

5.1 Sports Betting

All sports bets placed on 399bed are governed by the rules of the relevant sport as administered by the applicable international governing body (e.g., the ICC for cricket, FIFA for football). 399bed reserves the right to void or amend odds on any market where a clear pricing error has occurred. In-play (live) bets are subject to slight delays in acceptance due to real-time data processing; any bet placed after the relevant event outcome has been determined will be void.

5.2 Casino and Slot Games

All casino games — including slots, live dealer tables, and crash game formats — are provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. The rules and payout structures for each game are set by the individual game provider. 399bed does not alter RTP (Return to Player) rates. Technical failures during a game session may result in the round being declared void, with the stake returned to the player's account.

5.3 Disputed Results

If a player disputes the outcome of a wager or game result, they must raise the dispute with 399bed customer support within 14 days of the result being settled. Disputes raised after this period will not be considered. 399bed's decision on all disputed results, once internal review is complete, is final and binding.

6.1 Grounds for Suspension

399bed reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, where 399bed has reasonable grounds to believe that any of the following has occurred:

• Breach of any provision of these Terms and Conditions.
• Provision of false, inaccurate, or misleading registration information.
• Suspected fraud, money laundering, or financing of unlawful activity.
• Collusion, match fixing, or manipulation of any game or sporting event.
• Use of automated betting software, bots, or scripting tools.
• Offensive, abusive, or threatening behaviour directed at 399bed staff or other players.
• Registration of multiple accounts by the same individual.

6.2 Effect of Termination

Upon account closure for breach of these Terms, 399bed reserves the right to forfeit any remaining balance in the account, including both deposited funds and any pending or settled winnings, where such forfeiture is proportionate to the nature of the breach. Where account closure is initiated by the player (voluntary closure or responsible gaming self-exclusion), any verified real-money balance will be returned to the player's registered payment method after completion of applicable due diligence checks.

7.1 Service Availability

399bed endeavours to maintain uninterrupted platform availability but does not guarantee that the platform will be available at all times or free from technical errors. Scheduled and emergency maintenance windows may result in temporary service unavailability. 399bed will not be liable for any loss — financial or otherwise — arising from service interruptions, technical failures, or data transmission errors beyond its reasonable control.

7.2 Financial Losses from Gambling

By using 399bed, you acknowledge that gambling involves risk and that you may lose some or all of the funds you deposit. 399bed accepts no liability for any financial loss resulting from your gambling activity on the platform. You are solely responsible for managing your gambling budget and ensuring you gamble within your financial means.

7.3 Third-Party Services

399bed integrates third-party services including game providers, payment processors, and data feeds. 399bed is not responsible for the conduct, accuracy, or availability of these third-party services. Any disputes arising from third-party service failures should be addressed directly with the relevant provider, though 399bed customer support will assist with mediation where possible.

10.1 Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with applicable law. It is the player's responsibility to ensure compliance with local laws in their jurisdiction before using 399bed.

10.2 Dispute Resolution

In the event of a dispute between a player and 399bed, the player should first contact 399bed customer support at [email protected] with full details of the complaint. 399bed will acknowledge all formal complaints within 48 hours and aim to provide a full resolution within 14 business days. If the player is not satisfied with the outcome of the internal review, the matter may be escalated in accordance with applicable law.

10.3 Entire Agreement

These Terms, together with the Privacy Policy and the Responsible Gaming Policy, constitute the entire agreement between you and 399bed with respect to your use of the platform and supersede all prior agreements, representations, and understandings of any kind between the parties relating to the subject matter hereof.