Privacy Policy – How 399bed Protects Your Personal Data
At 399bed, protecting the personal information of every player in Bangladesh is a core commitment. This Privacy Policy explains what data we collect, why we collect it, and how it is kept safe.
1. Introduction
This Privacy Policy ("Policy") describes how 399bed ("the Platform", "we", "us", "our") collects, processes, stores, uses, and discloses personal information about individuals ("Player", "User", "you") who access or use the 399bed online casino and sports betting platform at https://399bed.asia and its associated mobile interfaces.
399bed is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. We apply technical and organisational safeguards to keep your information secure, and we never sell your personal data to third-party marketing organisations.
By registering a 399bed account, using any feature of the platform, or otherwise providing personal information to us, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue your use of 399bed and contact our support team to close your account.
2. Personal Data We Collect
399bed collects only the personal data that is necessary for the legitimate operation of a safe and compliant online gaming platform. The categories of data we collect are described below.
3. How We Use Your Personal Data
399bed processes personal data only for specified, explicit, and legitimate purposes. The table below summarises the primary purposes for which your data is used and the lawful basis for each.
3.1 Account Registration and Management
We use your identity and contact data to create and manage your 399bed account, verify your age and eligibility (21+ requirement), authenticate your login sessions, and communicate account-related notifications such as password reset confirmations, deposit receipts, and withdrawal confirmations.
3.2 Payment Processing
Financial data is used to process deposits via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods, and to execute withdrawal requests to your registered payment account. All payment processing is conducted through encrypted channels. 399bed does not store full payment credentials on its own servers; tokenised references are retained solely for transaction reconciliation purposes.
3.3 Identity Verification and Fraud Prevention
KYC document data and identity information are used to verify that you meet the minimum age requirement of 21 years, confirm that you are the legitimate account holder, detect and prevent fraudulent activity, money laundering, and multi-accounting, and comply with applicable anti-money laundering obligations. 399bed employs automated fraud detection systems that analyse usage patterns in real time.
3.4 Responsible Gaming
Usage data and account history are analysed to identify patterns that may indicate problem gambling behaviour, such as rapidly escalating deposit amounts or unusually prolonged gaming sessions. This analysis supports 399bed's responsible gaming programme, enabling the platform to reach out to at-risk players, enforce self-exclusion requests, and apply deposit limits where appropriate.
3.5 Platform Improvement and Analytics
Technical and usage data are processed in aggregated and anonymised form to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data helps 399bed improve the user experience, optimise platform performance, and develop new features that serve the Bangladeshi player community more effectively.
3.6 Marketing and Promotions
Where you have consented to receive marketing communications, 399bed may use your contact data to inform you about new games, seasonal promotions (such as Eid or Pohela Boishakh special offers), BPL cricket betting events, and platform updates. You may withdraw your consent to marketing communications at any time by contacting support at [email protected]. Withdrawal of marketing consent does not affect account functionality.
3.7 Legal and Regulatory Compliance
399bed may be required to process and retain personal data in order to comply with applicable legal obligations, respond to lawful requests from competent authorities, enforce its Terms and Conditions, and defend against legal claims. Retention of data for compliance purposes may continue after account closure for the period required by applicable law.
How 399bed Keeps Your Data Safe
4. Sharing Your Personal Data
399bed does not share your personal data with third parties except in the limited circumstances described below. In every case where data is shared, 399bed takes steps to ensure that the recipient applies appropriate data protection standards.
4.1 Payment Service Providers
To process deposits and withdrawals, 399bed shares the minimum necessary financial data with payment processors such as bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies and are subject to applicable financial services regulations. 399bed is not responsible for the data handling practices of payment providers once data has been transmitted to them for transaction processing.
4.2 Game Content Providers
Third-party game studios integrated with the 399bed platform — including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised session data such as bet amounts and game round identifiers for the purpose of game delivery, fairness auditing, and progressive jackpot calculation. These providers do not receive your name, mobile number, or payment details.
4.3 Legal and Regulatory Disclosures
399bed may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or governmental regulation. Such disclosures are made only to the extent strictly required and with appropriate legal review where time permits.
4.4 Business Transfers
In the event of a merger, acquisition, asset sale, or corporate restructuring involving 399bed, personal data held by the platform may be transferred to the relevant successor entity as part of the transaction. Players will be notified of any such transfer and any changes to data handling practices that may result, with reasonable advance notice.
5. Cookies and Tracking Technologies
399bed uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience. A cookie is a small text file placed on your device when you visit 399bed. The following types of cookies are used:
- Essential Cookies: Required for core platform functionality including maintaining your login session, remembering your preferred language setting, and ensuring secure navigation. These cookies cannot be disabled without impairing platform function.
- Analytics Cookies: Used to collect aggregated and anonymised data about how players interact with 399bed — including which pages are visited most frequently and where technical errors occur. This data informs platform improvements.
- Preference Cookies: Store your platform preferences such as display settings and notification choices so that your experience is consistent across sessions.
- Security Cookies: Support fraud prevention systems by helping 399bed identify unusual device behaviour, flagging potential account takeover attempts, and verifying the legitimacy of login sessions.
You may manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of 399bed. 399bed does not use third-party advertising or retargeting cookies.
6. Your Data Rights
As a 399bed player, you have the following rights in relation to your personal data. To exercise any of these rights, contact 399bed support at [email protected] with your full name, registered mobile number, and a description of your request.
399bed will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it within the initial 30-day window.
7. Data Retention
7.1 Active Accounts
Personal data associated with an active 399bed account is retained for the duration of the account's existence and for a minimum of five years following permanent account closure, in order to meet anti-money laundering record-keeping obligations and to support the resolution of any disputes that may arise after closure.
7.2 Self-Excluded Accounts
Where a player has requested self-exclusion through 399bed's responsible gaming tools, their account data is retained in a restricted state for the duration of the self-exclusion period and for a further two years thereafter, to prevent re-registration during the exclusion period and to maintain a record of the exclusion request.
7.3 Communications Data
Support communications, including live chat logs and email correspondence, are retained for a period of three years from the date of the communication to allow reference in the event of subsequent disputes or complaints.
7.4 Technical and Usage Data
Anonymised and aggregated technical and usage data that cannot be linked back to an individual player may be retained indefinitely for platform analytics and improvement purposes. Identifiable technical data such as IP address logs are deleted after 12 months.
8. Minors and Age Restrictions
399bed strictly prohibits the use of its platform by individuals under the age of 21. The platform does not knowingly collect personal data from any person under 21 years of age. If 399bed becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed.
Parents and guardians are responsible for monitoring and controlling access to 399bed on shared or family devices. If you believe that a minor has registered on 399bed, please contact support at [email protected] immediately.
9. Changes to This Privacy Policy
399bed reserves the right to update or amend this Privacy Policy at any time. Material changes to the Policy — such as the introduction of new data processing purposes or new categories of third-party sharing — will be communicated to registered players via in-platform notification or email to the registered mobile number or address at least 14 days before the changes take effect.
Continued use of 399bed following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how 399bed protects your personal information. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
10. Contact and Data Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 399bed holds about you, please contact our support team. All data-related enquiries are handled by designated support staff trained in data protection obligations.
Contact us at: [email protected] (plain text — not a clickable link). Please include your full name and registered mobile number in all data-related correspondence to enable us to verify your identity before processing your request.
For concerns related to responsible gaming, account self-exclusion, or deposit limits, please visit our Responsible Gaming page. For general platform questions, our FAQ page covers the most common topics including deposits, withdrawals, account verification, and bonuses.
Your Privacy is Protected at 399bed
Now that you understand how 399bed handles your personal data, explore the platform with confidence. Cricket betting, live casino, slots, and more — all secured with 256-bit SSL encryption.
Login to 399bed Explore 399bed Casino